Urgent Vacancy! : Senior Business Analyst ~ CRM

Wednesday, July 20, 2011 / Comments (0) / by Skinny Yash

Location: Malaysia - Penang
Permanent, Full-Time



• Work with the process team, regional sales operations and user community to help proactively develop out new features and capabilities to improve sales efficiency
• Provide advice on system capabilities and recommend solutions / proposals to support requests
• Responsible for change requests to sales applications (CRM, Quoting)
• Responsible for working with customers to create requirements for changes to CRM
• Liase & interface with IT support & technical development team
• Responsible for testing of new features
• Responsible for deployment of new features including training, adoption, measurements and support.
• Lead medium size projects for changes and enhancements
• Design a data governance model for CRM data
• Ensure the user community is trained
• Assist with user adoption metrics and recommend actions derived from the metrics
• Proactively review applications and use supporting tools to suggest improvements & changes to increase sales efficiency
• Be willing to work and support a global customer base
• Assist in CRM administration where required
• Responsible for change requests to sales applications (CRM, Quoting)
• Responsible for working with customers to create requirements for changes to CRM
• Interface with technical development team
• Be responsible for test case creation
• Be responsible for training materials
• Design a data governance model for CRM data
• Ensure bug’s are tested and fixed
• Ensure the user community is trained
• Assist with user adoption metrics and recommend actions derived from the metrics
• Be willing to work and support a global customer base
• Assist in CRM administration where required




• BA/BS in Business Admin, Business Studies, Economics or any relevant qualification and >2 years experience related to the duties and responsibilities specified. (For senior position >5 years experience in people management).
• Fluent in English
• Oracle 11.5.10 and SAAS CRM experience preferred (CRM OnDemand)
• Experience of a sales environment (Internal sales) preferred
• Experience of database administration preferred.
• Ability to develop and deliver presentations.
• Knowledge of the principles of strategic business decision-making.
• Good knowledge in Microsoft Office applications
• Ability to process computer data; format and generate reports.
• Strong knowledge of excel, especially formulas, graphs and pivot tables
• Ability to meet deadlines.



Drop a comment for my emails. :)

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